FREELANCER LLC
WEBSITE AND MOBILE APPLICATION
TERMS AND CONDITIONS
Last Updated: 07/11/2026
1. INTRODUCTION
Welcome to FREELANCER LLC.
FREELANCER LLC is a California Limited Liability Company operating as a California Passenger Stage Corporation (“CPSC”) and providing professionally coordinated passenger-carrier mobility services under the brand philosophy:
Executive Mobility, Powered by Intelligence.
These Website and Mobile Application Terms and Conditions (“Terms and Conditions,” “Terms,” or “Agreement”) govern access to and use of:
The FREELANCER website;
FREELANCER passenger mobile applications;
FREELANCER Partner-Chauffeur mobile applications;
FREELANCER administrative portals;
FREELANCER membership and loyalty programs;
Reservation, booking, payment, communication, and customer-support systems;
Vehicle Select, Featured Vehicle, Gender Select, and related service features;
Promotional, employment-opportunity, independent-business-opportunity, and informational content; and
Any other digital service, platform, program, technology, product, or service owned, controlled, administered, or made available by FREELANCER LLC.
Throughout these Terms:
“FREELANCER,” “Freelancer LLC,” “Company,” “we,” “us,” and “our” refer to Freelancer LLC and, where applicable, its authorized affiliates, divisions, service providers, representatives, and operational partners.
“Platform” refers collectively to the FREELANCER website, mobile applications, digital infrastructure, administrative systems, communications systems, and related technology.
“User,” “you,” and “your” refer to any person or entity accessing or using the Platform.
“Passenger” refers to a person who requests, reserves, purchases, receives, or participates in transportation or mobility-related services.
“Partner-Chauffeur” refers to an independently owned and operated transportation business or professional transportation provider approved to participate on the FREELANCER Platform.
“Services” refers to transportation coordination, passenger-carrier mobility services, memberships, loyalty programs, reservation services, technology services, customer-support services, and any related offering made available through FREELANCER.
By accessing, browsing, registering with, downloading, installing, or using any part of the Platform, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms.
If you do not agree to these Terms, you must not access or use the Platform.
2. ELIGIBILITY AND LEGAL CAPACITY
You must be at least eighteen years of age and legally capable of entering into a binding agreement to create an account, purchase a membership, reserve transportation, apply for a Partner-Chauffeur opportunity, or otherwise use transactional features of the Platform.
A parent, legal guardian, authorized caregiver, corporate representative, travel coordinator, or other legally authorized person may arrange transportation for another passenger when permitted by FREELANCER. The person making the reservation remains responsible for:
Providing accurate passenger information;
Communicating applicable service requirements;
Ensuring that the passenger understands relevant safety and conduct standards;
Obtaining any necessary authorization or consent; and
Paying all applicable charges.
FREELANCER may request identity, age, payment, business, authority, or authorization verification at any time.
3. ACCEPTANCE OF ELECTRONIC TERMS
Your electronic acceptance of these Terms has the same force and effect as a handwritten signature.
Acceptance may occur when you:
Create an account;
Select an acceptance checkbox;
Enter a one-time code;
Complete a reservation;
Purchase a membership;
Submit an application;
Upload documentation;
Use a digital signature;
Continue using the Platform after updated Terms are posted; or
Otherwise indicate electronic agreement.
You consent to receiving contracts, disclosures, notices, receipts, confirmations, policy updates, and other communications electronically.
You are responsible for maintaining a functioning email address, mobile telephone number, internet connection, and compatible device necessary to receive such communications.
4. NATURE OF THE FREELANCER PLATFORM
FREELANCER provides an integrated Executive Mobility platform designed to support transportation coordination, passenger-service administration, intelligent service features, reservations, communications, payments, service monitoring, and relationships with approved transportation providers.
Available services may vary based on:
Geographic market;
Applicable operating authority;
Vehicle availability;
Partner-Chauffeur availability;
Service classification;
Passenger requirements;
Reservation timing;
Operational conditions;
Regulatory requirements;
Weather or roadway conditions;
Airport or venue restrictions;
Technology availability; and
Other circumstances beyond FREELANCER’s reasonable control.
The appearance of a service, vehicle, feature, destination, price, benefit, promotion, or Partner-Chauffeur on the Platform does not guarantee availability.
5. WEBSITE USAGE
The FREELANCER website may be used only for lawful personal, passenger, business, informational, reservation, membership, application, or other authorized purposes.
Users shall not:
Violate any applicable law, regulation, ordinance, or governmental requirement;
Misrepresent their identity, qualifications, authority, business, or payment information;
Attempt to access restricted systems or accounts;
Interfere with the security or operation of the Platform;
Introduce malware, viruses, automated scripts, bots, crawlers, or destructive code;
Scrape, copy, extract, harvest, or commercially exploit Platform data;
Reverse engineer, decompile, disassemble, or attempt to discover source code;
Circumvent authentication, payment, security, verification, or access controls;
Use the Platform to harass, threaten, discriminate against, defraud, or harm another person;
Create false reservations, accounts, applications, reviews, ratings, or complaints;
Impersonate FREELANCER, a Passenger, a Partner-Chauffeur, an employee, or another person;
Use Platform content to create or support a competing service;
Use FREELANCER branding without written authorization; or
Engage in conduct that damages the reputation, operations, passengers, providers, technology, or commercial interests of FREELANCER.
Unauthorized use may result in account suspension, account termination, cancellation of services, denial of future access, civil action, referral to law enforcement, or other appropriate remedies.
6. MOBILE APPLICATION USAGE
Use of a FREELANCER mobile application requires a compatible mobile device, active internet service, and any software permissions reasonably necessary for the requested features.
Depending on the application and service, permissions may include access to:
Location and navigation information;
Mobile telephone functions;
Camera and image-upload functions;
Biometric or facial-recognition functions;
Notifications;
Microphone functions;
Device identification;
Bluetooth or proximity technology;
Payment services; and
Other operationally necessary device features.
Certain functions may not operate correctly if permissions are disabled.
Users shall not:
Operate the application in a manner that creates a safety hazard;
Manipulate GPS, location, time, identity, vehicle, reservation, or payment data;
Share restricted Partner-Chauffeur access credentials;
Use unauthorized devices, emulators, modified applications, or software designed to falsify activity;
Record, copy, distribute, or exploit confidential operational information;
Interfere with navigation, dispatch, payment, verification, or security functions; or
Use the application for any purpose not authorized by FREELANCER.
Mobile applications may be updated, replaced, suspended, modified, or discontinued at any time.
7. USER ACCOUNTS AND ACCOUNT SECURITY
Users may be required to create an account before accessing certain features.
You agree to:
Provide accurate, complete, and current information;
Update your information when it changes;
Protect your password, access code, one-time code, and device;
Prevent unauthorized access to your account;
Review reservation and transaction information for accuracy;
Notify FREELANCER promptly of suspected fraud or unauthorized activity; and
Accept responsibility for activity conducted through your account unless prohibited by law.
You may not sell, transfer, rent, loan, or share your account with an unauthorized person.
FREELANCER may require identity verification, facial recognition, one-time-code verification, payment verification, business verification, or additional security screening before permitting access to specific services.
8. RESERVATIONS AND SERVICE REQUESTS
FREELANCER is a reservation-oriented Executive Mobility service.
Reservations may be subject to advance-booking requirements, minimum service periods, geographic limitations, staging requirements, cancellation provisions, vehicle classifications, passenger-capacity limitations, and other service-specific terms disclosed during the booking process.
Submitting a request does not guarantee that a reservation has been accepted.
A reservation becomes confirmed only when FREELANCER provides an official confirmation through the Platform, email, text message, telephone communication, or another authorized method.
Users are responsible for confirming:
Pickup and destination information;
Date and time;
Passenger count;
Luggage or property requirements;
Accessibility requirements;
Vehicle category;
Special accommodations;
Contact information;
Flight, hotel, venue, or event information; and
All applicable charges.
Materially inaccurate or incomplete reservation information may result in delay, cancellation, reassignment, additional fees, or denial of service.
9. SERVICE AVAILABILITY
All transportation services, vehicles, Partner-Chauffeurs, amenities, special features, promotional benefits, and service categories are subject to availability.
FREELANCER does not guarantee:
A particular Partner-Chauffeur;
A particular vehicle unless expressly confirmed under an applicable selection service;
A precise arrival time;
An uninterrupted route;
A particular travel duration;
Availability in every geographic area;
Availability during emergencies, major events, severe weather, or service disruptions;
Availability of complimentary amenities;
Availability of a particular gender preference;
Availability of a particular language;
Availability of a promotion, reward, or membership benefit; or
That a digital service will operate without interruption or error.
FREELANCER may assign, reassign, substitute, upgrade, downgrade with notice where practicable, or cancel a service when reasonably necessary.
10. VEHICLE CAPACITY AND PASSENGER SPACE
FREELANCER is committed to providing spacious passenger accommodations.
Approved passenger capacity may be lower than the seating capacity stated by a vehicle manufacturer. Capacity may be reduced to support:
Passenger comfort;
Executive legroom;
Safe entry and exit;
Luggage placement;
Mobility equipment;
Property storage;
Service accessibility;
Vehicle balance; and
FREELANCER’s passenger-accommodation standards.
Unless expressly authorized for a particular service, the front passenger seat may not be included in the approved passenger capacity.
FREELANCER may decline or modify a reservation when the number of passengers, quantity of luggage, mobility equipment, or property exceeds the safe or approved capacity of the assigned vehicle.
WE DON’T FILL SEATS…WE CREATE SPACE®™.
11. FEATURED VEHICLES
The FREELANCER Featured Vehicle Program may display selected luxury, executive, specialty, premium, or distinctive vehicles on the Platform.
Featured placement may include:
Professional vehicle photography;
Vehicle make and model information;
Interior photographs;
Passenger-capacity information;
Vehicle features;
Amenities;
Luxury accommodations; and
Other relevant descriptive information.
Featured status does not constitute a guarantee that the vehicle will be available for a particular reservation.
A Featured Vehicle may become unavailable because of:
A prior reservation;
Mechanical service;
Inspection;
cleaning or sanitation;
Vehicle replacement;
Regulatory restrictions;
Geographic limitations;
Partner-Chauffeur availability;
Emergency conditions; or
Other operational circumstances.
FREELANCER may add, remove, replace, reclassify, suspend, or discontinue any Featured Vehicle listing without prior notice.
Photographs may be representative and may appear different because of lighting, vehicle updates, accessories, equipment, maintenance, or image-display conditions.
12. SELECT CHOICE — VEHICLE SELECTION
Select Choice, Vehicle Select, or another vehicle-selection feature may allow a Passenger to request a specific vehicle, vehicle type, category, configuration, or accommodation.
A selection request is not guaranteed unless the Platform expressly confirms the exact vehicle as part of the completed reservation.
Vehicle-selection services may be subject to:
Additional charges;
Advance-booking requirements;
Geographic limitations;
Minimum service periods;
Vehicle availability;
Partner-Chauffeur availability;
Vehicle inspection status;
Operational approval; and
Substitution rights.
When a selected vehicle becomes unavailable, FREELANCER may offer:
A comparable replacement;
An upgraded vehicle;
A different service category;
A modified reservation;
A service credit where authorized;
Rescheduling; or
Cancellation and any refund required under the applicable reservation terms.
A temporary substitution shall not constitute a breach when the substitution results from safety, maintenance, inspection, regulatory, emergency, or operational necessity.
13. GENDER SELECT
Gender Select may allow a Passenger to express a preference for a Partner-Chauffeur of a particular gender when the feature is available and legally permitted.
Gender Select is designed to support passenger comfort, privacy, cultural considerations, personal preference, and individualized service.
Gender Select:
Is subject to Partner-Chauffeur availability;
Is not available in every market;
May require advance notice;
May involve an additional service charge;
Does not guarantee assignment;
Does not permit harassment, discriminatory conduct, or unlawful exclusion;
Does not permit a Passenger to demand personal information about a Partner-Chauffeur; and
May be modified, limited, or discontinued to comply with applicable law or operational requirements.
When the requested preference is unavailable, FREELANCER may offer another qualified Partner-Chauffeur, rescheduling, a modified service, or cancellation in accordance with the applicable reservation terms.
All Passengers and Partner-Chauffeurs must be treated with dignity, professionalism, and respect.
14. LANGUAGE AND INTELLIGENT ASSISTANCE FEATURES
FREELANCER may provide spoken-language selection, bilingual Partner-Chauffeur requests, or AI-Integrated Intelligent Language Assistance.
Language preferences and bilingual Partner-Chauffeur assignments are subject to availability and are not guaranteed.
Automated language tools may occasionally produce incomplete, delayed, or inaccurate translations. Users remain responsible for obtaining qualified assistance when communication involves:
Medical emergencies;
Legal rights;
Safety-critical instructions;
Governmental requirements;
Financial decisions; or
Other matters requiring professional interpretation.
Intelligent language assistance is a service-support feature and is not a certified legal, medical, or governmental interpretation service.
15. ONE-TIME CODES, ENTRY CODES, AND RIDE ACTIVATION
FREELANCER may use one-time codes, verification codes, Entry Codes, key cards, biometric authentication, or other security measures.
A Passenger may be required to provide an authorized one-time code before a trip, navigation process, reservation, account function, or corporate service can be activated.
Users shall not:
Share codes publicly;
Sell or transfer codes;
Attempt to reuse expired codes;
Obtain codes through fraud;
Bypass ride-activation controls; or
Use another person’s code without authorization.
A Partner-Chauffeur may be prohibited from initiating navigation or transportation until the required verification process has been completed.
Corporate Entry Codes, key cards, and similar credentials do not eliminate any separate Passenger verification or ride-activation requirement.
16. LOYALTY, MEMBERSHIP, AND REWARD PROGRAMS
FREELANCER may offer Passenger memberships, loyalty programs, promotional programs, service credits, discounts, complimentary services, referral benefits, anniversary benefits, airport benefits, or other incentives.
Participation is subject to:
Program eligibility;
Active account status;
Payment status;
Program-specific rules;
Geographic availability;
Service availability;
Reservation requirements;
Benefit limitations; and
These Terms.
Unless expressly stated otherwise:
Rewards have no cash value;
Rewards cannot be sold or transferred;
Rewards cannot be combined with other offers;
Rewards may expire;
Rewards may be limited by vehicle category or service;
Complimentary services remain subject to availability;
Discounts do not apply to taxes, governmental charges, gratuities, penalties, damage charges, or excluded services;
Benefits may differ among members; and
Membership does not guarantee any particular service, vehicle, Partner-Chauffeur, discount, or reservation.
FREELANCER may modify, suspend, replace, or discontinue any loyalty or reward program, subject to applicable law and any rights already earned under disclosed program rules.
Fraud, account manipulation, duplicate accounts, false referrals, chargebacks, abuse, or violation of program rules may result in forfeiture of benefits and account termination.
17. AUTOMATIC RENEWAL AND SUBSCRIPTION SERVICES
A paid membership or subscription may automatically renew when clearly disclosed during enrollment.
Before completing enrollment, the applicable purchase page or agreement will disclose material terms, which may include:
Subscription price;
Billing frequency;
Automatic-renewal status;
Cancellation procedure;
Minimum notice requirements;
Refund limitations;
Promotional-period terms; and
Material benefit limitations.
By purchasing an automatically renewing membership, you authorize FREELANCER and its payment processor to charge the authorized payment method at the disclosed intervals until properly canceled.
Cancellation requests must be submitted through the authorized cancellation process identified in the applicable membership agreement or account settings.
Cancellation stops future renewals as provided by the applicable terms. It does not automatically create a refund for a completed billing period unless required by law or expressly authorized by FREELANCER.
18. PRICING, FEES, AND SERVICE CHARGES
Prices may be based on:
Vehicle classification;
Service duration;
Distance;
Reservation time;
Geographic market;
Partner-Chauffeur availability;
Airport or venue requirements;
Tolls;
parking;
staging;
waiting time;
holidays;
special events;
premium-service selection;
luggage or property requirements;
additional stops;
cleaning requirements;
damage;
taxes;
governmental fees; and
other service conditions.
Transportation services may be billed in designated time increments as disclosed during booking.
Displayed prices may be estimates until the reservation is confirmed or completed.
Additional charges may apply when:
The reservation exceeds the scheduled duration;
The Passenger changes the route or destination;
Additional stops are requested;
Waiting or staging time is extended;
Passenger or luggage capacity changes;
Airport, venue, parking, toll, or governmental fees apply;
Extraordinary cleaning is required;
Property or vehicle damage occurs;
A reservation is canceled within a chargeable period; or
The original booking information was inaccurate.
FREELANCER may correct obvious pricing, typographical, technical, or calculation errors before final settlement.
19. FREELANCER’S RIGHT TO CHANGE SERVICES AND PRICING
FREELANCER reserves the right, subject to applicable law, to change:
Service offerings;
Vehicle categories;
Geographic service areas;
Membership prices;
Transportation prices;
Service fees;
cancellation charges;
waiting-time charges;
benefit structures;
reward programs;
eligibility requirements;
reservation requirements;
compensation programs;
technology features;
application functions;
operating hours; and
Platform policies.
Changes may be based on business conditions, operating expenses, insurance requirements, technology costs, market demand, regulatory requirements, safety standards, service availability, or other legitimate operational considerations.
Material changes affecting an active paid subscription will be communicated as required by applicable law.
Continued use of the Platform after an updated effective date constitutes acceptance of the revised Terms, except where affirmative acceptance is legally required.
20. PAYMENTS AND PAYMENT AUTHORIZATION
Payments may be processed through an authorized third-party payment processor.
By submitting payment information, you represent that:
You are authorized to use the payment method;
The information is accurate;
Sufficient funds or credit are available;
FREELANCER may process applicable charges;
Adjustments may be processed for authorized additional charges; and
The payment processor may retain information in accordance with its own terms and privacy practices.
FREELANCER may place an authorization hold, require advance payment, collect a deposit, or require payment verification before confirming a service.
Users remain responsible for all valid charges, including charges arising from:
Reservation modifications;
waiting time;
additional services;
cancellation;
damage;
contamination;
extraordinary cleaning;
tolls;
parking;
governmental charges; and
other authorized adjustments.
Initiating a payment dispute or chargeback does not eliminate responsibility for a valid contractual charge.
FREELANCER may suspend services while a payment dispute, unpaid balance, suspected fraud, or unauthorized payment issue is investigated.
21. CANCELLATIONS, MODIFICATIONS, AND REFUNDS
Reservations may be subject to specific cancellation periods and charges presented during booking or contained in a separate service agreement.
Cancellation fees may reflect:
Vehicle reservation;
Partner-Chauffeur commitment;
staging preparation;
lost booking opportunities;
administrative costs;
premium vehicle allocation;
airport or venue coordination; and
other operational commitments.
A reservation modification may be treated as a cancellation and new booking when it materially changes the date, time, origin, destination, vehicle category, passenger count, duration, or service requirements.
Refunds, credits, and adjustments are issued only when:
Required by law;
Required by an applicable program;
Authorized under the reservation terms; or
Approved by FREELANCER following review.
Processing times may depend on the financial institution or payment processor.
22. PASSENGER CONDUCT
Passengers must conduct themselves in a lawful, respectful, and safe manner.
Prohibited conduct includes:
Violence, threats, intimidation, or harassment;
Discrimination or abusive language;
Sexual misconduct;
Smoking or vaping when prohibited;
Possession of unlawful substances;
Carrying unlawful weapons;
Intentional vehicle damage;
Reckless interference with vehicle operation;
Distracting the Partner-Chauffeur;
Refusing reasonable safety instructions;
Fraudulent payment activity;
Unauthorized recording where prohibited;
Excessive intoxication creating a safety risk;
Transporting undisclosed hazardous materials;
Attempting to exceed approved vehicle capacity; and
Conduct that threatens another person’s safety, dignity, privacy, or property.
A Partner-Chauffeur may stop or refuse to continue a trip when reasonably necessary to protect safety, comply with law, or prevent damage.
Passengers remain responsible for lawful charges incurred before a service is stopped.
23. FREELANCER’S RIGHT TO REFUSE, SUSPEND, OR TERMINATE SERVICE
FREELANCER reserves the right to refuse, suspend, cancel, limit, or terminate access to any service or account when reasonably necessary and legally permitted.
Reasons may include:
Safety concerns;
Threatening or abusive conduct;
Fraud or suspected fraud;
Identity misrepresentation;
Payment failure;
Chargeback abuse;
Unauthorized account use;
Violation of these Terms;
Damage to a vehicle or property;
Excessive contamination;
Repeated cancellations or reservation abuse;
Discrimination or harassment;
Regulatory restrictions;
Lack of suitable vehicle availability;
Failure to disclose accessibility, luggage, property, or capacity requirements;
Inappropriate conduct toward a Partner-Chauffeur, Passenger, employee, contractor, or representative;
Attempts to bypass the Platform;
Unauthorized commercial use;
Security threats;
Legal process; or
Conduct that may harm FREELANCER’s reputation, operations, technology, passengers, providers, or commercial interests.
FREELANCER may refuse service without advance notice when immediate action is reasonably necessary for safety, security, fraud prevention, or legal compliance.
Nothing in these Terms authorizes unlawful discrimination or the denial of service in violation of applicable law.
24. ACCESSIBILITY AND SPECIAL ACCOMMODATIONS
FREELANCER is committed to providing professional and respectful service.
Passengers should identify accessibility requirements, mobility devices, service animals, medical-support equipment, or other accommodations during the reservation process whenever advance information is reasonably necessary to assign an appropriate vehicle or service.
FREELANCER will evaluate accommodation requests in accordance with applicable law, safety requirements, vehicle capacity, and available resources.
A Passenger may not be charged an unlawful fee solely because of a disability or lawful service animal.
FREELANCER does not provide medical transportation, emergency medical services, medical supervision, or medical advice unless a service is expressly identified and lawfully authorized for that purpose.
In an emergency, users should contact emergency services directly.
25. PASSENGER PROPERTY AND LUGGAGE
Passengers are responsible for ensuring that personal property is:
Lawful;
Properly identified;
Suitable for transportation;
Accurately disclosed;
Safely packaged; and
Within approved capacity limitations.
FREELANCER may refuse to transport:
Hazardous materials;
unlawful substances;
undeclared firearms or weapons;
explosive, flammable, corrosive, toxic, or biohazardous materials;
property exceeding vehicle capacity;
improperly packaged property;
animals not accepted under applicable policies; or
property likely to damage the vehicle or endanger occupants.
Passengers should inspect the vehicle before leaving and promptly report missing property.
FREELANCER does not guarantee recovery of forgotten, stolen, or damaged property. Any voluntary assistance with locating or returning property does not create custody, bailment, or unlimited liability.
Return, delivery, storage, shipping, or administrative charges may apply.
26. VEHICLE DAMAGE, CONTAMINATION, AND CLEANING RESPONSIBILITY
Passengers may be held financially responsible for damage, contamination, or extraordinary cleaning caused by the Passenger, a member of the Passenger’s party, an animal, luggage, mobility equipment, or transported property.
Chargeable conditions may include:
Smoking residue;
stains;
bodily fluids;
food or beverage contamination;
burns;
tears;
broken components;
scratches;
odors requiring specialized treatment;
damage caused by negligence;
damage to electronic features;
damage to seats, doors, trim, flooring, windows, or cargo areas; and
loss of vehicle serviceability.
Charges may include reasonable costs of:
Cleaning;
sanitation;
repair;
replacement;
inspection;
towing;
professional assessment; and
other necessary restoration services.
A vehicle may be removed from service until it has been inspected and cleared for safe operation.
FREELANCER may use photographs, video inspections, service records, professional estimates, receipts, and other evidence when evaluating responsibility.
27. SAFETY, ROUTING, AND NAVIGATION
Passengers may request reasonable route preferences; however, the Partner-Chauffeur retains authority to make lawful safety-related driving decisions.
Routes may change because of:
Traffic;
construction;
closures;
emergencies;
weather;
police activity;
airport or venue controls;
GPS limitations;
unsafe conditions; or
governmental instructions.
Estimated arrival and travel times are not guaranteed.
Verbal directions may be accepted when necessary, including during GPS signal loss. When normal navigation becomes available, the authorized application navigation process may resume.
Passengers shall not instruct a Partner-Chauffeur to violate traffic laws, parking restrictions, safety standards, operating authority, or Platform requirements.
28. PARTNER-CHAUFFEURS ARE NOT FREELANCER EMPLOYEES
Except where a separate written agreement expressly states otherwise, Partner-Chauffeurs participating on the FREELANCER Platform are independently owned and operated transportation businesses.
Partner-Chauffeurs are not employees, agents, joint venturers, legal partners, or franchisees of FREELANCER merely because they access or receive opportunities through the Platform.
Partner-Chauffeurs are responsible for their own:
Business formation;
licenses;
permits;
operating authority;
commercial insurance;
vehicle registration;
taxes;
business expenses;
equipment;
maintenance;
legal compliance;
professional qualifications;
schedules; and
business decisions.
Nothing displayed on the Platform shall be interpreted as creating an employment relationship when no such relationship has been established by an express written agreement or applicable law.
The terms “Partner-Chauffeur,” “partner,” “membership,” “opportunity,” or similar relationship-oriented language describe participation in the FREELANCER business ecosystem and do not, by themselves, create a legal partnership, employment relationship, fiduciary relationship, or joint venture.
29. CAREER OPPORTUNITIES AND BUSINESS OPPORTUNITIES
FREELANCER may publish information concerning:
Employment opportunities;
independent Partner-Chauffeur opportunities;
contractor opportunities;
vendor opportunities;
leadership-development opportunities;
fleet-management opportunities;
regional expansion opportunities;
training-support opportunities; and
other business relationships.
A posting does not constitute:
A promise of employment;
A guarantee of compensation;
A guarantee of work;
A guarantee of assignments;
A partnership offer;
A franchise offer;
A securities offering;
A guarantee of promotion;
A guarantee of geographic expansion; or
A binding agreement.
Employment positions, where offered will be expressly identified as employment positions.
Partner-Chauffeur and independent-business opportunities are not employment offers.
Applicants may be required to complete:
Identity verification;
business verification;
professional-license verification;
background screening;
driving-record review;
vehicle inspection;
insurance verification;
sanctions or watchlist screening;
financial-account verification;
application interviews;
reference checks; and
other legally permissible qualification procedures.
FREELANCER may accept or reject an application in its lawful discretion.
OPPORTUNITY – IT PAYS TO DRIVE®™.
30. NO GUARANTEE OF EARNINGS OR BUSINESS SUCCESS
Descriptions of earning potential, fare percentages, rewards, growth opportunities, referrals, bonuses, membership benefits, or business advancement are illustrative and do not guarantee results.
Actual outcomes may depend on:
Availability;
market demand;
service category;
vehicle qualification;
Passenger ratings;
performance;
professionalism;
compliance;
geographic location;
operating expenses;
taxes;
insurance;
business decisions;
reservation acceptance;
service quality;
Partner-Chauffeur participation; and
other market and operational factors.
Each independent business is responsible for evaluating its own costs, risks, legal obligations, and financial expectations.
Past performance does not guarantee future results.
31. RATINGS, REVIEWS, AND SERVICE FEEDBACK
Passengers and Partner-Chauffeurs may be permitted to submit ratings, reviews, reports, photographs, complaints, compliments, or other feedback.
Feedback must be honest, relevant, and based on a genuine experience.
Users shall not submit:
False reviews;
fabricated experiences;
retaliatory reviews;
discriminatory statements;
threats;
confidential personal information;
defamatory material;
obscene content;
content submitted in exchange for undisclosed compensation; or
content intended to manipulate ratings or business outcomes.
FREELANCER may investigate, moderate, remove, restrict, or decline to publish content that violates these Terms or applicable law.
FREELANCER does not guarantee that every review will be published or that published reviews represent FREELANCER’s opinions.
Submitting feedback grants FREELANCER a nonexclusive, worldwide, royalty-free license to use, reproduce, display, adapt, analyze, and distribute the feedback for service, training, operational, promotional, quality-control, and business-development purposes, subject to applicable privacy law.
32. PROPRIETARY INFORMATION AND INTELLECTUAL PROPERTY
The Platform and its contents are owned by or licensed to FREELANCER.
Protected materials may include:
Business methods;
service models;
operating procedures;
reservation systems;
pricing structures;
membership systems;
loyalty programs;
compensation structures;
algorithms;
software;
application interfaces;
databases;
source code;
administrative systems;
workflow designs;
onboarding processes;
security systems;
photographs;
graphics;
videos;
logos;
service names;
slogans;
written materials;
policies;
agreements;
training materials;
vehicle classifications;
marketing strategies;
proprietary terminology;
trade secrets; and
confidential information.
No ownership interest or license is transferred to a User except the limited, revocable, nonexclusive, nontransferable permission to use the Platform for its intended purpose.
Users may not copy, reproduce, modify, publish, display, distribute, license, sell, create derivative works from, reverse engineer, commercially exploit, or otherwise use proprietary materials without prior written authorization.
33. FREELANCER PROPRIETARY BRAND RIGHTS
The following trademarks, service marks, brand phrases, slogans, commercial expressions, and associated goodwill are proprietary rights and property of FREELANCER LLC:
FREELANCER – “IT PAYS TO RIDE®™”
OPPORTUNITY – “IT PAYS TO DRIVE®™”
“WE DON’T FILL SEATS…WE CREATE SPACE®™”
“WE DON’T CREATE BUSINESSES…WE CREATE LEGACIES®™”
These expressions may not be copied, reproduced, modified, registered, imitated, displayed, advertised, distributed, licensed, incorporated into another business, used as search-engine advertising terms, used in social-media branding, or commercially exploited without the prior written authorization of FREELANCER LLC.
The presence or absence of a trademark, service-mark, copyright, registered-mark, or similar symbol does not waive any ownership right.
FREELANCER reserves all rights, remedies, and claims relating to its intellectual property, proprietary expressions, trade dress, brand identity, and commercial goodwill.
34. CONFIDENTIAL AND TRADE-SECRET INFORMATION
Users who receive nonpublic FREELANCER information shall not disclose or use that information for an unauthorized purpose.
Confidential information may include:
Platform architecture;
software processes;
administrative procedures;
Passenger information;
Partner-Chauffeur information;
corporate-account information;
pricing methods;
compensation methods;
operational plans;
expansion plans;
vendor information;
security procedures;
key-card and Entry Code systems;
verification systems;
vehicle-allocation procedures;
customer lists;
business forecasts;
training materials; and
other information reasonably understood to be confidential.
Nothing in these Terms grants permission to disclose, acquire, reverse engineer, misuse, or compete through the unauthorized use of confidential information or trade secrets.
Additional confidentiality, nondisclosure, proprietary-rights, or data-security agreements may apply to particular Users.
35. USER SUBMISSIONS AND IDEAS
Unless covered by a separate written confidentiality agreement, unsolicited ideas, proposals, concepts, designs, suggestions, or business recommendations submitted to FREELANCER shall not create a confidential, fiduciary, employment, partnership, or compensation obligation.
FREELANCER may already be developing similar concepts independently.
Do not submit proprietary information unless FREELANCER has first agreed in writing to receive it under specific confidentiality terms.
36. PRIVACY AND DATA COLLECTION
Use of the Platform is also governed by the FREELANCER Privacy Policy and any applicable notices provided at or before the collection of personal information.
Information collected may include:
Identity information;
contact information;
account information;
reservation information;
location information;
device information;
payment-related information;
photographs;
vehicle information;
business information;
communications;
ratings;
transaction records;
security information;
biometric information when separately disclosed and authorized; and
other information reasonably necessary to provide, secure, improve, or administer the Services.
FREELANCER may use authorized service providers for payment processing, identity verification, communications, analytics, hosting, security, background screening, navigation, customer service, or regulatory compliance.
Users should review the Privacy Policy for information regarding data collection, use, retention, disclosure, security, and applicable consumer rights.
37. BIOMETRIC AND IDENTITY-VERIFICATION FEATURES
Certain services may use facial recognition, selfie comparison, identity-document validation, liveness detection, biometric authentication, or similar security technologies.
Where required, FREELANCER will provide additional disclosures or request consent before collecting or processing regulated biometric information.
Identity-verification features may be used to:
Prevent fraud;
confirm account ownership;
protect Passengers and Partner-Chauffeurs;
verify applications;
secure transactions;
comply with legal requirements; and
investigate unauthorized activity.
Users may not submit another person’s biometric or identification information without lawful authorization.
38. TEXT MESSAGES, EMAILS, TELEPHONE CALLS, AND NOTIFICATIONS
By providing contact information, you authorize FREELANCER to send service-related communications concerning:
Account verification;
reservations;
Partner-Chauffeur arrival;
safety;
payment;
support;
membership administration;
policy changes;
security alerts; and
other transactional matters.
Marketing communications will be sent in accordance with applicable consent and opt-out requirements.
Message and data rates may apply.
Opting out of promotional messages does not prevent FREELANCER from sending necessary transactional, security, legal, or service communications.
Users are responsible for maintaining current contact information.
39. THIRD-PARTY SERVICES AND LINKS
The Platform may contain or rely upon third-party services, including:
Payment processors;
mapping providers;
navigation providers;
flight-information providers;
communication providers;
cloud-hosting providers;
app stores;
identity-verification providers;
background-screening providers;
analytics providers; and
external websites.
Third-party services are governed by their own terms and privacy practices.
FREELANCER does not control and is not responsible for independent third-party content, availability, security, accuracy, policies, or performance.
A link or integration does not constitute an endorsement unless expressly stated.
40. APP STORE TERMS
When a mobile application is obtained through an app store, the applicable app-store provider may impose additional terms.
The app-store provider is not responsible for:
Providing transportation;
administering reservations;
resolving Passenger disputes;
providing maintenance or support beyond its own obligations;
investigating Partner-Chauffeur conduct; or
satisfying FREELANCER’s contractual obligations.
To the extent required by the applicable app-store terms, the app-store provider may be recognized as a third-party beneficiary of provisions governing application use.
41. PLATFORM UPDATES, INTERRUPTIONS, AND SECURITY
FREELANCER may perform maintenance, security upgrades, software updates, system migrations, testing, or operational modifications without prior notice.
The Platform may occasionally be unavailable because of:
Maintenance;
technical failures;
internet disruption;
telecommunications failure;
third-party service interruption;
cyberattack;
weather;
emergency;
governmental action;
utility failure; or
other circumstances beyond reasonable control.
FREELANCER does not guarantee uninterrupted, error-free, or completely secure operation.
Users must install authorized updates when necessary to maintain security or functionality.
42. FRAUD PREVENTION AND INVESTIGATIONS
FREELANCER may monitor, review, preserve, and investigate account activity to protect safety, security, legal compliance, payments, intellectual property, and Platform integrity.
FREELANCER may cooperate with:
Law enforcement;
courts;
regulators;
payment processors;
insurance carriers;
financial institutions;
airports;
venue authorities; and
other legally authorized entities.
FREELANCER may preserve records or restrict access when reasonably necessary to investigate suspected fraud, criminal activity, safety incidents, payment disputes, property damage, account compromise, or Terms violations.
43. DISCLAIMER OF WARRANTIES
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND SERVICES ARE PROVIDED ON AN “AS AVAILABLE” AND “AS IS” BASIS.
FREELANCER DISCLAIMS WARRANTIES NOT EXPRESSLY PROVIDED IN WRITING, INCLUDING IMPLIED WARRANTIES OF:
MERCHANTABILITY;
FITNESS FOR A PARTICULAR PURPOSE;
NON-INFRINGEMENT;
CONTINUOUS AVAILABILITY;
ERROR-FREE OPERATION;
PARTICULAR RESULTS; AND
COMPATIBILITY WITH EVERY DEVICE OR SYSTEM.
FREELANCER does not warrant that:
Every reservation will be accepted;
Every requested vehicle will be available;
Every Partner-Chauffeur will be available;
Estimated travel times will be accurate;
third-party information will be complete;
digital communications will always be delivered;
all defects will be corrected immediately; or
the Platform will be free of every harmful or unauthorized component.
Nothing in this section excludes a warranty or consumer right that cannot lawfully be waived.
44. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FREELANCER SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES ARISING FROM OR RELATING TO:
PLATFORM USE;
PLATFORM UNAVAILABILITY;
MISSED EVENTS;
DELAY;
LOST PROFITS;
LOST BUSINESS;
LOST DATA;
LOSS OF OPPORTUNITY;
THIRD-PARTY SERVICES;
UNAUTHORIZED ACCOUNT ACCESS;
SERVICE INTERRUPTION;
VEHICLE UNAVAILABILITY;
ROUTE CHANGES; OR
EVENTS BEYOND FREELANCER’S REASONABLE CONTROL.
Any limitation shall be applied only to the extent legally enforceable.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability arising from willful misconduct, fraud, or other nonwaivable legal obligations.
Transportation-provider liability, insurance coverage, and claims may also be governed by applicable law, regulatory authority, insurance policies, reservation terms, and separate transportation agreements.
45. INDEMNIFICATION
To the extent permitted by law, you agree to defend, indemnify, and hold harmless FREELANCER and its authorized affiliates, officers, managers, employees, representatives, licensors, and service providers from claims, losses, liabilities, damages, penalties, and reasonable legal expenses arising from:
Your violation of these Terms;
Your unlawful use of the Platform;
Your fraud or misrepresentation;
Your infringement of another person’s rights;
Content you submit;
Damage caused by you or your party;
Your unauthorized disclosure of confidential information;
Your violation of law; or
Your negligent or intentional misconduct.
This obligation does not apply to the extent a claim results from conduct for which FREELANCER is legally responsible and cannot lawfully transfer responsibility.
46. DISPUTE RESOLUTION
Before initiating formal proceedings, the parties should make a good-faith effort to resolve a dispute through written notice and informal discussion.
Unless prohibited by law or governed by a different written agreement, disputes arising from these Terms may be subject to:
Written notice describing the dispute;
Good-faith informal resolution;
Mediation in Orange County, California; and
Binding arbitration in Orange County, California.
The applicable arbitration rules, selection of the arbitrator, allocation of fees, small-claims exceptions, opt-out rights, class-action provisions, and legally required consumer protections shall be stated in the applicable arbitration agreement or service-specific contract.
Nothing in this section prevents a party from seeking:
Emergency injunctive relief;
Protection of intellectual property;
Protection of confidential information or trade secrets;
Relief in an eligible small-claims court; or
Relief that cannot lawfully be restricted.
This section should be interpreted consistently with applicable federal and California law.
47. GOVERNING LAW AND VENUE
These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles, except where federal law applies.
Subject to any enforceable arbitration agreement, exclusive venue for a judicial proceeding arising from these Terms shall be located in Orange County, California, unless applicable law requires another venue.
48. REGULATORY COMPLIANCE
FREELANCER services are subject to applicable transportation laws, operating authorities, safety requirements, insurance requirements, airport regulations, vehicle requirements, and governmental oversight.
A service may be modified, suspended, limited, or discontinued when necessary to comply with:
California Public Utilities Commission requirements;
California Vehicle Code requirements;
airport or ground-transportation rules;
local permitting requirements;
insurance requirements;
law-enforcement instructions;
court orders; or
other applicable legal obligations.
Nothing displayed on the Platform authorizes any person to operate outside the scope of a required license, certificate, permit, registration, insurance policy, or operating authority.
49. FORCE MAJEURE
FREELANCER shall not be responsible for delay, interruption, modification, or inability to perform caused by circumstances beyond its reasonable control, including:
Natural disasters;
fires;
earthquakes;
floods;
severe weather;
epidemics or public-health emergencies;
war;
terrorism;
civil disturbance;
labor disruption;
governmental action;
road closure;
airport closure;
utility failure;
internet or telecommunications failure;
cyberattack;
fuel shortage;
supply-chain disruption; or
widespread transportation emergencies.
FREELANCER will use commercially reasonable efforts to communicate material service disruptions when practicable.
50. ACCOUNT TERMINATION
You may stop using the Platform at any time, subject to outstanding payment obligations, active reservations, membership-cancellation requirements, and surviving contractual provisions.
FREELANCER may suspend or terminate an account for violation of these Terms, safety concerns, payment issues, fraud, legal compliance, prolonged inactivity, or discontinuation of a service.
Termination does not eliminate obligations that arose before termination.
Provisions concerning intellectual property, confidentiality, payment, damages, indemnification, disclaimers, limitations of liability, dispute resolution, and governing law survive termination.
51. CHANGES TO THESE TERMS
FREELANCER may revise these Terms periodically.
The revised Terms will identify an updated effective date.
FREELANCER may provide notice through:
The website;
The mobile application;
Email;
text message;
account notification; or
another reasonable method.
Users should review the Terms regularly.
Material changes may require renewed electronic acceptance when required by law or determined appropriate by FREELANCER.
Continued use after the effective date constitutes acceptance of the revised Terms to the extent permitted by law.
52. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be enforced to the maximum extent legally permitted or modified as necessary to reflect its lawful purpose.
The remaining provisions shall remain in full force and effect.
53. NO WAIVER
FREELANCER’s failure to enforce a provision does not waive its right to enforce that provision later.
A waiver is effective only when made in writing by an authorized FREELANCER representative.
A waiver concerning one event does not waive rights concerning another event.
54. ASSIGNMENT
Users may not assign, delegate, or transfer their rights or obligations under these Terms without prior written authorization from FREELANCER.
FREELANCER may assign or transfer these Terms as part of a merger, restructuring, financing, acquisition, sale of assets, affiliate reorganization, trust arrangement, or other lawful business transaction, subject to applicable law.
55. ENTIRE AGREEMENT AND RELATED POLICIES
These Terms, together with applicable:
Privacy Policies;
reservation confirmations;
membership agreements;
cancellation policies;
Passenger Vehicle Protection Agreements;
electronic booking addenda;
Partner-Chauffeur agreements;
confidentiality agreements;
payment authorizations;
promotional terms; and
service-specific disclosures,
constitute the agreement governing the applicable use or service.
When a service-specific written agreement conflicts with these general Terms, the more specific agreement controls with respect to that service.
No verbal statement modifies these Terms unless confirmed in a written agreement signed or electronically accepted by an authorized party.
56. CONTACT INFORMATION
Questions, notices, complaints, cancellation requests, intellectual-property concerns, and legal communications should be directed through the official contact methods published by FREELANCER.
FREELANCER LLC www.freelancerivers.com www.freelancedrivers.com/contact-us
support@freelancedrivers.com
legal@freelancedrivers.com
Legal notices must include:
The sender’s full name;
Contact information;
Account or reservation information where applicable;
A detailed description of the matter; and
Any supporting documentation.
57. CLOSING PHILOSOPHY
FREELANCER is more than a digital reservation system.
It is an Executive Mobility ecosystem created to connect professional transportation, intelligent technology, Passenger comfort, Partner-Chauffeur opportunity, responsible business ownership, and long-term service excellence.
Every Passenger deserves space, dignity, choice, professional care, and an experience designed around more than transportation.
Every qualified Partner-Chauffeur deserves the opportunity to build a respected business, establish professional value, earn recognition, and create something capable of extending beyond a single trip or a single generation.